Benchmarking national regulatory authority websites
What kind of information should regulators routinely make available on their websites? Are national regulatory authority (NRA) websites a useful information point? Four new LIRNE studies provide feedback to regulators across different categories of information provision. Some NRAs already provide extensive information via their websites others from the same region offer only a bit of static of information. These regional assessments of national telecom regulatory authority websites seek to illuminate best practices for using NRA websites as vehicles to provide information about the sector to the full range of stakeholders.
The draft Working Papers are available via the links below.
Benchmarking Latin America NRA Websites by Hugo Carrión (DIRSI)
Estándares de comparación para los sitios web de los Entes Reguladores Nacionales de América Latina
Benchmarking Caribbean and North American National Regulatory Authority Websites by Opal Lawton
Benchmarking Asia Pacific National Telecom Regulatory Authority Websites by Lara Alawattegama and Chanuka Wattegama (LIRNEasia)
Benchmark Indicators for African National Regulatory Authority Websites, Monica Kerretts-Makau (Research ICT Africa!)
Please use our Contact Form to order a copy of the full final report with comparative appendices (available in August 2008).
National regulatory authorities have a key role to play as information society drivers and facilitators by providing an example of using new technologies and facilitating access to, among others, legislation, standards and best practices for information and communication technology (ICT) adoption and development. NRA websites constitute an important vehicle for information dissemination, communication and transparency. Although these studies do not claim to measure the overall effectiveness, efficiency or transparency of the regulator, the benchmarking and ranking serve to clarify categories of information and their respective users, and to indicate responsiveness and interactivity in providing information. Finally, it is hoped that regulators will benefit from an awareness of how other national regulatory websites provide access and serve their respective communities.
For previous website benchmarking and ranking assessments, see:
Wattegama, Chanunka (2007) Benchmarking National Telecom Regulatory Authority Websites of the Asia-Pacific Region. Chapter 10 in Mahan, A.K. and Melody, W.H. (eds). Diversifying Participation in Network Development. Montevideo: Comunica.
Mahan A.K. (2005) Benchmarking African NRA Websites, Chapter 6 in Mahan, A.K. and Melody W.H. Stimulating Investment in Network Development: Roles for Regulators. WDR and infoDev.
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